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Controversial crime app Citizen launches $20/month Protect service

Technology

After months of testing with upwards of 100,000 beta testers, Citizen today is launching its premium Protect offering for all users. The subscription service runs $20 a month and opens up a number of features on the app.

Chief among the new paid features is a “Get Agent” button, which offers access to a Citizen operator for a number of different scenarios. The company says it exists for instances where a user “may not want to be seen calling 911.” Whether that’s a matter of personal safety or other issues around calling the police no doubt depends on both the user and situation. The agents effectively work as a conduit to emergency operators.

For many, Citizen’s various controversies have overshadowed its features in recent years. Initially after its launch as “Vigilante,” the app made news earlier this year for launching a private

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